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Warning: Late repayment can cause you serious money problems. For help, go to moneyadviceservice.org.uk.

Help With Your Application

1
I am struggling to complete the application what can I do?

We are here to help, so if you are having a problem or you are experiencing difficulty with completing the online application please call our Customer Support team on 0800 0882220.

2
What do I do, I have not received my SMS message with verification code?

If you have not received your SMS verification code, to enable us to resolve this for you please contact our Customer Support team by calling 0800 0882220. We will verify your mobile phone number and re-issue a new SMS verification code to you.

3
Why do I have to provide my bank details?

We need your bank details to help assess your application initially and then be able to transfer the money to you if you are successful. In providing these details to us we can get the money to you quickly, efficiently and paperlessly.

4
Why do I need to provide my debit card information?

We need your debit card details to help verify your identification details initially and then to enable us to take the payment for the loan on the agreed repayment date.

5
How do I send additional documents that you have asked for?

If we ask you for further documents to assist in your application or any other query you can forward them to us by going to the Contact Us page on our website and upload the documents there.

Alternatively you can post documents to us by sending them to My Finance Club, PO Box 102, Blyth, NE24 9DR, although if you use this method this will delay the matter until the documents are received.

6
How do I cancel my application if I have changed my mind?

You can cancel your application at any time during the application process and if this is done before the funds are transferred we will stop your application immediately.

If the funds have already been transferred to your account we would ask that you contact us on 0800 0882220 to arrange how to repay this. You will need to repay the original amount and any interest that would have accrued for the time you had the loan. To understand this further please review your Terms and Conditions.

7
Why has my application been declined? Can I apply again?

We consider all of the information supplied in an application and we are sorry that we are not able to confirm which particular aspect may have caused any application to be declined.

You are welcome however to apply again 3 months after a refusal. We understand that your financial situation can change over time and as such we would never want to exclude you from reapplying at some point in the future.

8
What if I don’t receive my money?

Normally funds are received by our customers very quickly but occasionally this may take a few hours to appear on your account, depending on your bank’s own processes it can take up to 24 hours.

We recommend you check your bank account at regular intervals and you should find the funds will be released in due course however if the money has not arrived after 24 hours, please contact us immediately on 0800 0882220 to enable us to help resolve this matter for you.