How do I make a complaint?
We are always sorry if you have not been satisfied with any element of the service we have provided to you and are considering the need to raise a complaint.
You can submit a complaint in writing through our Contact Us page by using “Other” option or write to us at our postal address, but for your convenience we suggest you call our Helpline on 0800 0882220 to discuss the matter further so that we are able to resolve the problem as soon as possible. If we cannot resolve the matter we will happily provide full details of our formal complaints process. We aim to resolve all complaints within 8 weeks, after which time you then have a right to complain to the Financial Ombudsman Service.