What should I do if I think I have a payment missing on my account?

We’re sorry to hear you think there may be a payment missing from your account, if this is the case we ask that you contact us to discuss this with you urgently on 0800 0882220.

Please make sure you have details of:

  1. The amount you paid.
  2. The date this was paid.
  3. Exactly how you paid it (cash over the counter/online transfer etc).
  4. The full banking details of where you paid it to; and
  5. Any receipt details or acknowledgement codes you may have.

We look forward to hearing from you as soon as possible to help resolve this matter to your complete satisfaction.